User guide

Search for available vehicles

Choose a delivery area, dates and driver age and see which vehicles are free on those dates.

What it is for

To find out which vehicles are free on your dates without signing up or calling. The same form is on the home page, under “Fleet” and on every vehicle page.

Who can open it

Anyone, no account needed.

Step by step

1. 1

   1. Choose the delivery area

   Open the “Delivery area” list and choose where you want the vehicle delivered. Areas with a transfer charge say so next to the name.

2. 2

   2. Set the delivery date and time

   Under “Delivery date” pick the day and, next to it, the time you want it delivered.

3. 3

   3. Set the drop-off date and time

   Same under “Drop-off date”. The price is calculated by full days between the two dates.

4. 4

   4. Give the driver's age

   Under “Driver age” choose the range. Younger drivers may have different conditions, and this way you see them from the start.

5. 5

   5. If you have a promo code, type it

   Optional. If you type it here, the discount is already applied to the prices in the list.

6. 6

   6. Search

   Press the button to go to the list of vehicles free on those dates.

   Press Search vehicles

   What happens next: “Available vehicles” opens with your area and dates already set; you can change them at the top with “Modify search”.

Frequently asked questions

Can I search without an account?

Yes. Your account is created automatically when you confirm your first booking, with the email you enter.

What if my destination has a transfer charge?

You see it when you choose the area and again in the summary before paying. It is never charged without being shown first.

If something goes wrong

• It won't let me pick a date

  The drop-off must be after the delivery and both must be from today onwards. Fix the delivery date first.

• The list comes out empty

  Nothing is free on those dates. Try other dates or use “Notify me when it frees up” on the vehicle you want.

Related chapters

• Choose the vehicle
• Notify me when it frees up
• Language, dark mode and your menu

Choose the vehicle

The list of free vehicles with the total price for your dates; sort it and filter by category.

What it is for

Each card is one specific vehicle, the same one you will be handed, with its price for the dates you entered.

Who can open it

Anyone, no account needed.

Step by step

1. 1

   1. Check the search

   The top summarizes what you searched for. To change area, dates or age, open “Modify search”.

   Press Modify search

2. 2

   2. Sort or filter

   “Sort by” puts the cheapest or the most expensive first; the tabs filter by category (Economy, Standard, SUV, Luxury).

3. 3

   3. Pick the vehicle

   On the card of the vehicle you want, press the button. What you see is the total price for your dates, with insurance and unlimited mileage included.

   Press Select

   What happens next: You move on to the “Delivery and extras” step.

4. 4

   4. The ones that are taken

   Below, under “Also in our fleet”, the vehicles taken on your dates appear in grey, with the date they become free again.

Frequently asked questions

Do I get that exact vehicle?

Yes. At FlexyRide you don't book a category: you book the unit in the photo.

If something goes wrong

• The price changed when I changed the dates

  The daily price drops the more days you rent and varies by season. It is the real price for those dates, not a discount.

Related chapters

• Search for available vehicles
• Delivery and extras
• Notify me when it frees up

Notify me when it frees up

If the vehicle you want is taken, leave your dates and we'll email you as soon as it is free again.

What it is for

So you don't miss the vehicle you wanted: nothing is blocked for anyone, but you find out first.

Who can open it

Anyone. With an account, just the dates; without one, your name and email.

Step by step

1. 1

   1. Open the notice

   On the grey card of the taken vehicle, press the button (on its fleet page it reads “Notify me when it frees up”). A window opens with the vehicle's photo and your dates.

   Press Notify me when free

1. 2

   2. Say who you are and for when

   Type your name and email (not asked if you are signed in) and confirm the “From” and “To” dates.

2. 3

   3. Save the notice

   Press the button. It is saved and does not commit you to anything.

   Press Notify me

   What happens next: When the unit is free again you will get an email with a direct link to book it for those dates. You can cancel the notice from any of those emails.

Frequently asked questions

Is the vehicle held for me?

No. The notice does not book: first come, first served. That is why the email brings the link to book in one click.

How do I stop the notice?

With the “cancel the notice” link in the email itself. It opens a page that confirms it.

If something goes wrong

• The email link says it is no longer valid

  It was already used or the notice was already cancelled. If you want another one, request it again from the vehicle card.

Related chapters

• Choose the vehicle
• Search for available vehicles

Delivery and extras

Where we deliver the vehicle and which extras you want to add (child seat, additional driver…).

What it is for

To set the delivery point, see whether it carries a transfer charge, and add extras. Insurance and unlimited mileage are already included; there is nothing to choose.

Who can open it

Anyone, no account needed.

Step by step

1. 1

   1. Choose where we deliver

   Under “Where should we deliver the vehicle?” tap the area. Those marked “Free delivery” add nothing; those marked “Transfer” add the percentage shown.

   Press Santo Domingo · Free delivery

2. 2

   2. Add extras if you need them

   Under “Add extras”, press “Add” on the one you want; “+” and “−” change the quantity. The summary on the right updates instantly.

   Press Add

3. 3

   3. Check the summary

   “Booking summary” shows vehicle, dates, area, extras and the total. It already says “Insurance included”.

4. 4

   4. Continue

   Press the button to move on to the driver details.

   Press Continue

   What happens next: “Driver details” opens. If you didn't choose an area, it asks you before letting you through.

Frequently asked questions

Can I change the area later?

Yes, with “Back” from the driver details, or after booking by writing to us on WhatsApp.

If something goes wrong

• “Continue” does nothing

  You still need to choose the delivery area: scroll up and tap one.

Related chapters

• Choose the vehicle
• Driver details and license
• Where we deliver

Driver details and license

Name, contact, ID, license with its dates, delivery address and trip details.

What it is for

To prepare the agreement and check that your license is valid for the whole rental. We tell you now, not on the airport curb.

Who can open it

Anyone. If you are signed in, the details come pre-filled.

Step by step

1. 1

   1. Enter your details

   First name, last name, email and phone. The email is where the voucher and notices go; the phone is for the delivery agent.

2. 2

   2. ID and license

   ID type and number, license number and its TWO dates: issue and expiry. And your date of birth.

1. 3

   3. Read the license notice if it appears

   The license must be valid until the drop-off date. If it expires before, or the date is missing, a notice appears: you can write to us on WhatsApp or name another driver, free of charge. If it expired more than 90 days ago, the booking cannot be completed.

1. 4

   4. Say where we deliver

   Under “Delivery address or meeting point” type the hotel, address or terminal.

2. 5

   5. Your trip

   Country you are traveling from, flight number and date. That way the agent knows when you land even if the flight is delayed.

3. 6

   6. Company reference (optional)

   If your company needs a cost centre or project number on the invoice, type it here.

4. 7

   7. Move on to payment

   Further down is “Card payment” and the confirm button; see the card and confirmation chapter.

Frequently asked questions

Is my foreign license valid?

Yes, as long as it is valid for the whole rental and you bring your passport. See “Is my foreign license valid?” under “Before you confirm”.

Can someone else drive?

Yes, naming another driver is free. Write to us on WhatsApp with their details and license.

Why does it ask for a password?

If you don't have an account, one is created with this booking so you can see it under “My account”. At least 8 characters.

If something goes wrong

• “We're missing your license expiration date”

  Type the expiry date as printed on the license. The notice disappears by itself once you type it.

• It won't let me confirm because of the license

  It expires more than 90 days before the drop-off. Renew it, name another driver or write to us on WhatsApp.

Related chapters

• Card and confirmation
• Flexible or Saver plan
• Questions? and discount codes
• Documents and license validity

Flexible or Saver plan

Two ways to pay for the same rental: at pick-up with free changes, or prepaid with a discount.

What it is for

So you can choose between freedom to change and a lower price. If you don't see both options, there is currently no prepayment discount.

Who can open it

Anyone, on reaching “Driver details”.

Step by step

1. 1

   1. Flexible

   Pay the advance today and the rest when you receive the vehicle. Cancel or change with no penalty.

   Press Flexible

2. 2

   2. Saver

   Pay everything today and save the percentage shown. Changes carry conditions; read them on the button itself.

   Press Saver

   What happens next: The total below and the “Pay … and confirm” button change with the chosen plan.

Frequently asked questions

Can I change the plan later?

Before confirming, yes, by tapping the other one. Afterwards, write to us on WhatsApp.

Related chapters

• Driver details and license
• Card and confirmation
• Change dates, postpone or cancel

Questions? and discount codes

Write to us on WhatsApp with your quote at hand and, if you are given a code, apply it on the same screen.

What it is for

To clear a doubt before paying without explaining again what you want: the message comes pre-written with your quote number, vehicle, dates and total.

Who can open it

Anyone, under “Driver details”.

Step by step

1. 1

   1. See what's already included

   “What's already included” lists insurance, unlimited mileage and the transfer, with their value where applicable.

2. 2

   2. Write to us with the quote

   Under “Any questions before you book?” press the button: WhatsApp opens with the message ready.

   Press Message us on WhatsApp

   What happens next: An agent replies with your quote at hand and, if appropriate, gives you a code.

3. 3

   3. Apply the code

   Press “Were you given a code?”, type it and confirm. The price drops on the same screen.

   Press Were you given a code?

   What happens next: The discount shows in the summary, the voucher, the agreement and the invoice.

Frequently asked questions

Can the code be shared?

No: it is single-use, personal and expires in 48 hours.

If something goes wrong

• “Invalid code”

  Check capitals and that it hasn't expired (48 hours). If you typed it correctly, ask us for another on WhatsApp.

Related chapters

• Driver details and license
• Flexible or Saver plan
• Quote received on WhatsApp

Pay part of the rental with points

If you have FlexyRide Club points, choose how many to use and see the discount before confirming.

What it is for

So your points are worth money on the next rental, with the reduced total in plain sight.

Who can open it

Customers with an account and available points.

Step by step

1. 1

   1. Scroll to “Use your points on this rental”

   It appears below the payment, with your balance and what it is worth in money.

2. 2

   2. Choose an amount

   Each button says how many points it uses and how much it discounts. The total and the points you'll have left update instantly. At most, half the rental.

   Press 2,000 points · −$5.00

3. 3

   3. Or don't use them this time

   “Don't use points this time” leaves the price as it was.

   Press Don't use points this time

   What happens next: When you confirm, the discount appears on your voucher and invoice on its own line. If you cancel or postpone, the points go back to your balance.

Frequently asked questions

What are my points worth?

The “Points” tab in My account says so, along with your tier and history.

If something goes wrong

• I don't see the points section

  You need to be signed in and have at least 2,000 available points.

Related chapters

• FlexyRide Club: your points
• Card and confirmation

Book on my company's account

If your company has an account with us, you can rent without a card: the rental goes on the monthly statement.

What it is for

So an employee can rent without advancing money, with the agreed discount and the cost centre the company requires.

Who can open it

Customers whose account belongs to a company with approved credit.

Step by step

1. 1

   1. Choose how to pay

   Under “How would you like to pay?” select “Bill my company”. It only appears if your account is linked to a company.

   Press Bill my company

2. 2

   2. Check the terms

   The credit days, agreed discount and the company's available credit are shown.

3. 3

   3. Enter the cost centre

   If your company requires it, it is mandatory: it goes under “Company reference”.

4. 4

   4. Confirm

   No card is requested. The booking is confirmed without a charge and billed to the company at month end.

Frequently asked questions

What about the deposit?

It follows your company's account terms; the summary says so before you confirm.

If something goes wrong

• “Insufficient credit”

  The company reached its limit. You can pay by card or ask your company to raise it.

Related chapters

• My company: statements
• Ask for a proposal for your company

Card and confirmation

Enter your card, accept the terms and confirm. Only the advance is charged; the deposit is a hold.

What it is for

To secure the vehicle. The summary shows the total, how much is charged today, how much is due at delivery and how much is held as deposit.

Who can open it

Anyone, at the end of “Driver details”.

Step by step

1. 1

   1. Enter the card

   Number, expiration (MM/YY), CVV and the name as it appears on the card. We never store the full number.

2. 2

   2. Accept the terms

   Tick “I accept the terms and conditions and the privacy policy”. The links open each document.

3. 3

   3. Confirm

   The button says exactly how much is charged now.

   Press Pay … and confirm

   What happens next: If the card is approved, the voucher opens and you get an email. If your bank asks for verification, its screen appears. If it is declined, you are told why and nothing is created.

4. 4

   4. If you want to go back

   “Back” returns to “Delivery and extras” without losing what you typed.

   Press Back

Frequently asked questions

How much is charged today?

With the Flexible plan, the advance (the percentage in the summary); the rest when you receive the vehicle. With Saver, everything today.

What is the deposit?

A hold on your card, not a charge. It is released when the rental closes if there are no pending charges.

If something goes wrong

• “Declined by the bank” or “Insufficient funds”

  No booking was created. Try another card or call your bank; what you typed is kept.

• “Incorrect CVV” or “Expired card”

  Check the three digits on the back and the expiration date.

Related chapters

• Your booking voucher
• Flexible or Saver plan
• My cards

Quote received on WhatsApp

The quote the counter prepared for you, with vehicle, dates, total and how long it is valid.

What it is for

To see the full proposal on one page, without personal data, and confirm it in one tap.

Who can open it

Whoever receives the link. No account needed.

Step by step

1. 1

   1. Open the link

   It arrives by WhatsApp or email. The page greets you by name and shows vehicle, dates, area, total and deposit.

2. 2

   2. Check the expiry date

   The quote is valid for a few days; if it expired, the page says so and you need to ask for another one.

3. 3

   3. Confirm

   Press the button: WhatsApp opens with the confirmation message and the quote number.

   Press Confirm on WhatsApp

   What happens next: The counter turns the quote into a booking and sends you the voucher.

If something goes wrong

• “This quote has expired”

  Write to us on WhatsApp and we'll prepare a new one at current prices.

Related chapters

• Questions? and discount codes
• Your booking voucher

Your booking voucher

Everything about the rental on one page: vehicle, delivery, who delivers, check-in, amounts and the invoice, calendar and agreement buttons.

What it is for

It is the page that opens when you confirm and the one the email links to. If you open it without signing in, you are asked for the booking email to check it is yours.

Who can open it

The booking holder: with their account, or with the reference and their email.

Step by step

1. 1

   1. If you're not signed in, confirm it's yours

   Type the email you booked with and press the button. The reference is already filled in.

   Press View my booking

1. 2

   2. See the vehicle and the delivery

   At the top: the exact vehicle, dates, place and “Who delivers”, with their WhatsApp.

2. 3

   3. Talk to us

   The “WhatsApp” and “Call” buttons open the conversation with the reference already written.

   Press WhatsApp

3. 4

   4. Report a problem if there is one

   While the rental is in progress, “Report a problem” appears: flat tire, breakdown, accident or keys.

   Press Report a problem

4. 5

   5. See the photo inspection

   Under “Pickup details”, the link opens the photos of how you received the vehicle, with mileage and fuel.

   Press View the photo inspection

5. 6

   6. Invoice, calendar and agreement

   In the summary on the right: “Invoice”, “Add to my calendar” (downloads a file for your phone's calendar; below it, “Google Calendar”), “Rental agreement” and “View my booking” to go to My account.

   Press Add to my calendar

Frequently asked questions

What is the reference?

Your booking's FR-XXXXXX code. It is in every email and is what the agent will ask you for.

What reminder does the calendar set?

Delivery and drop-off, with place and reference, and a reminder 24 hours before each.

If something goes wrong

• “We couldn't find a booking with that email”

  Use exactly the email you booked with. If you don't remember it, write to us on WhatsApp with the reference.

Related chapters

• The invoice and its PDF
• The signed agreement
• Online check-in
• My account: my bookings

The invoice and its PDF

The full breakdown of the rental, with its invoice number, to download as PDF or print.

What it is for

It's the document your company and accountant ask for: rental, extras, transfer, taxes, paid and balance, plus closing charges if any.

Who can open it

The booking holder, with their account or with the reference and email.

Step by step

1. 1

   1. Open the invoice

   From the voucher or from My account, press “Invoice”. Its number is at the top right.

2. 2

   2. Download it as PDF

   It is the same PDF attached to the closing email, with the same number.

   Press Download as PDF

3. 3

   3. Or print it

   Opens the browser's print dialog, which can also save as PDF.

   Press Print or save as PDF

Frequently asked questions

When is it issued?

When the rental closes. Before that, the same page shows the provisional statement.

What are closing charges?

Fuel, cleaning, late return, damage or fines, if any. They appear separately and always with their evidence.

Related chapters

• Your booking voucher
• My account: my bookings
• My company: statements

The signed agreement

Copy of the rental agreement with the signature you made when receiving the vehicle.

What it is for

So you always have the terms you signed, the vehicle details, and the departure mileage and fuel at hand.

Who can open it

The booking holder, once the vehicle has been delivered.

Step by step

1. 1

   1. Open the agreement

   From the voucher, “Rental agreement”. At the top, renter and vehicle; then the rental, the amounts and the terms.

2. 2

   2. Keep a copy

   At the bottom, the button opens the print dialog; choose “Save as PDF”.

   Press Print or save as PDF

If something goes wrong

• The agreement doesn't appear

  It is generated at delivery, with your signature. Before delivery it doesn't exist yet.

Related chapters

• Your booking voucher
• Copy of the photo inspection

Online check-in

Upload your license and ID and confirm your details before delivery so it takes two minutes.

What it is for

So the agent arrives with everything checked. Three steps; the voucher and My account show how many you've done.

Who can open it

The holder, signed in, while the booking is upcoming.

Step by step

1. 1

   1. Step 1 · Driver's license

   Upload the front and back (photo or PDF) and type its expiry date. “Replace” swaps what you uploaded.

   Press Save date

2. 2

   2. Step 2 · Passport or national ID

   Choose which one you carry and upload the photo.

   Press Upload photo or PDF

3. 3

   3. Step 3 · Driver details

   Check name, date of birth, phone, license number and country; tick the box and confirm.

   Press Confirm details

   What happens next: With all three steps, “Check-in done”. If the counter rejects a document, it appears in red with the reason so you can re-upload it.

Frequently asked questions

Do I have to repeat it for every rental?

No. The documents stay under “Documents” in My account and are valid for the next rentals while current.

If something goes wrong

• The photo won't upload

  Use JPG, PNG or PDF under 10 MB, with good light: it has to be legible.

Related chapters

• Documents and license validity
• Your booking voucher

Pay the balance online

Pay what's pending before delivery with a saved card or another one, no cash.

What it is for

So you arrive at delivery with everything paid.

Who can open it

The holder, signed in, while there is a pending balance.

Step by step

1. 1

   1. Start from My account

   On the booking with a balance, press “Pay balance”. The amount due is at the top.

2. 2

   2. Choose the card

   Select a saved card or “Use another card” and enter a new one.

   Press Use another card

3. 3

   3. Pay

   The button shows the exact amount. If your bank asks for verification, its screen appears.

   Press Pay $…

   What happens next: “Payment approved” and the balance goes to zero; you get the receipt by email.

If something goes wrong

• The bank declines the payment

  Try another card; the balance can also be paid when you receive the vehicle.

Related chapters

• My cards
• Use my credit
• My account: my bookings

Change dates, postpone or cancel

With “Manage” you request a date change, postpone the rental keeping the money as credit, or cancel it.

What it is for

So a change of plans doesn't cost you a phone call. The change policy is at the top of My account.

Who can open it

The holder, signed in, on an upcoming booking.

Step by step

1. 1

   1. Open “Manage”

   On the upcoming booking's card.

   Press Manage

1. 2

   2. To change dates

   Set the new “Pickup” and “Return” and send. It stays as a request: the counter reviews it and replies.

   Press Send request

2. 3

   3. To postpone

   “Postpone and keep the money” closes this booking and what you paid stays as credit for another rental.

   Press Postpone and keep the money

   What happens next: The credit appears at the top of My account, under “Your available credit”.

3. 4

   4. To cancel

   “Cancel booking” applies the policy of the plan you chose (Flexible: no penalty).

   Press Cancel booking

Frequently asked questions

What about the points I used?

They go back to your balance, with the movement in your points history.

If something goes wrong

• I don't see “Manage”

  It only appears on upcoming bookings. With the rental in progress use “Extend rental” or write to us.

Related chapters

• Use my credit
• Extend the rental
• Flexible or Saver plan

Extend the rental

Keep it for more days: if the unit is free you see the price and confirm; if not, others are offered.

What it is for

To extend without writing to anyone.

Who can open it

The holder, signed in, with the rental in progress.

Step by step

1. 1

   1. Press “Extend rental”

   On the rental's card, upcoming or in progress.

   Press Extend rental

1. 2

   2. Choose the new return

   Set the “New return date and time” and press the button.

   Press Check availability and price

   What happens next: If the unit is free: price of the extra days and a confirm button. If it's taken: other units with the price difference, and it stays as a request to the counter.

Related chapters

• Change dates, postpone or cancel
• My account: my bookings

Use my credit

Apply the credit from a postponed rental to another one's balance, and see what's left before confirming.

What it is for

So the money from a postponed rental is used by you, without calling the counter.

Who can open it

Customers with available credit and a booking with a balance.

Step by step

1. 1

   1. See your credit

   At the top of My account, “Your available credit” shows the amount and which rental it comes from.

2. 2

   2. Press “Use my credit”

   On the booking with a balance. It tells you how much is applied and what will remain due.

   Press Use my credit

1. 3

   3. Confirm

   The balance drops and the credit keeps whatever is left for the next rental.

   Press Apply the credit

Frequently asked questions

Does the credit expire?

The credit card says so. If it is about to expire, we remind you by email.

Related chapters

• Change dates, postpone or cancel
• Pay the balance online

My account: my bookings

Your upcoming, current and past rentals, with everything you can do on each; plus the tabs for the rest of your account.

What it is for

To manage your rental without calling: see details, pay, extend, report a problem, download the invoice or rent the same vehicle again.

Who can open it

Customers with an account. If you're not signed in, you're taken to “Sign in”.

Step by step

1. 1

   1. The tabs

   Below your name: My bookings, My profile, Points, Documents, Cards, Assistance, Security and Notices (and “My company” if you belong to one).

2. 2

   2. Book again

   Top right, the button takes you to the search. Next to it you see your tier and points.

   Press Book now

3. 3

   3. Your credit

   If you postponed a rental, “Your available credit” shows the amount you can apply.

1. 4

   4. On each upcoming booking

   “View details” (the voucher), “Invoice”, “Add to my calendar”, “Pay balance”, the check-in with its progress, and the “Manage”, “Extend rental”, “Add a reference for the invoice” and “View history” buttons.

   Press View details

2. 5

   5. Add a reference to the invoice

   If your company needs a cost centre, type it here and press “Save”: it will appear on the invoice.

   Press Add a reference for the invoice

3. 6

   6. View history

   Everything that happened with that booking: confirmation, payments, changes, notices.

   Press View history

4. 7

   7. Rental history

   Below, past rentals with “Invoice” and “Book it again”, which opens the same vehicle in the search.

   Press Book it again

Frequently asked questions

Where is the change policy?

Above the booking list, in the “if your plans change” notice.

If something goes wrong

• I don't see a booking I made

  It was made with another email. Open it from the voucher with the reference and that email, or write to us.

Related chapters

• Your booking voucher
• Change dates, postpone or cancel
• Extend the rental
• Use my credit
• Pay the balance online

My profile

Name, phone, ID, license and address: what is used to pre-fill every booking.

What it is for

So you don't type your details again on every rental.

Who can open it

Customers with an account.

Step by step

1. 1

   1. Fix whatever is needed

   The email can't be changed here (it's your login); everything else can.

2. 2

   2. Save

   Changes apply to new bookings; confirmed ones don't change.

   Press Save changes

Related chapters

• Security: password and sessions
• Documents and license validity

Security: password and sessions

Change your password and close sessions open on other devices.

What it is for

To protect your account if you shared a phone or suspect someone knows it.

Who can open it

Customers with an account.

Step by step

1. 1

   1. Change the password

   Type the current one, the new one twice and press the button. At least 8 characters.

   Press Change password

2. 2

   2. Open sessions

   Each line is a device with your account open. “Close” signs it out from that device.

   Press Close

Frequently asked questions

What happens when I change the password?

The other sessions are closed and you get a notice by email.

If something goes wrong

• “The current password is incorrect”

  If you don't remember it, sign out and use “Forgot your password?” on the sign-in screen.

Related chapters

• Recover the password
• My profile

Documents and license validity

License and ID kept for every rental, with their issue and expiry dates and the validity status.

What it is for

So the check-in of every rental is already done, and to find out in time that your license is expiring.

Who can open it

Customers with an account.

Step by step

1. 1

   1. The license

   Each box says whether it is under review, approved or needs re-uploading. “Replace” swaps the file; “View” opens it.

   Press Replace

2. 2

   2. Its two dates

   Issue and expiry, as printed. As you type them it answers instantly: valid, expiring soon, expired or unverified.

   Press Save dates

3. 3

   3. Passport or national ID

   Choose which one and upload the photo or PDF.

   Press Upload photo or PDF

4. 4

   4. The status of all of them

   At the bottom, “Your documents”: the status at a glance. A document without a date doesn't show as valid; it shows as “unverified”.

Frequently asked questions

Who sees my documents?

Only the staff preparing your delivery. They are kept in private storage and the links expire.

If something goes wrong

• It won't let me save the dates

  The issue date can't be in the future and the expiry can't be before the issue.

Related chapters

• Online check-in
• Driver details and license

My cards

Save cards for payments and the deposit; only the brand, last 4 digits and expiration are shown.

What it is for

To pay the balance or extend without typing the card again. The full number is never stored.

Who can open it

Customers with an account.

Step by step

1. 1

   1. Add a card

   Press the button and enter number, expiration, CVV and name. It is verified with your bank without charging anything.

   Press + Add card

2. 2

   2. Default

   “Set as default” makes it the first option when paying.

   Press Set as default

3. 3

   3. Remove

   “Remove” deletes it. You can't remove the one holding the deposit of a rental in progress.

   Press Remove

Related chapters

• Pay the balance online
• Card and confirmation

Notices you receive

Choose which optional emails you want. Service ones (confirmation, receipts, reminders) always arrive.

What it is for

To receive only what interests you. The link at the bottom of every email brings you here.

Who can open it

Customers with an account.

Step by step

1. 1

   1. What is always sent

   “Notices about your rental”: confirmation, receipt, reminders, deposit and account security. They can't be turned off.

2. 2

   2. The optional ones

   Under “You can turn these off”, tick or untick suggestions and the post-rental survey.

3. 3

   3. Save

   The change applies immediately.

   Press Save

Related chapters

• My profile

FlexyRide Club: your points

Your balance, what it's worth in money, your tier, how far to the next one and the full history.

What it is for

To know what you earn with each rental and where every point came from.

Who can open it

Customers with an account.

Step by step

1. 1

   1. Your balance and tier

   At the top: points, their value, the tier and the bar toward the next one. Below, how long they last.

2. 2

   2. The rules

   How you earn, how you redeem, why they're credited when the rental closes and what happens if you cancel.

3. 3

   3. The tiers

   Classic, Silver, Gold and Platinum, each with what it gives; yours is marked.

4. 4

   4. The history

   What you earned, on which rental, what you redeemed and the resulting balance.

Frequently asked questions

When do they expire?

24 months after your last closed rental; if they're about to expire, you see it in amber and we notify you.

Related chapters

• Pay part of the rental with points

My company: statements

What your company owes, this month so far, the agreed terms and the detail by cost centre.

What it is for

So the company sees its rentals and pays by statement, not invoice by invoice.

Who can open it

Customers linked to a company account. The tab only exists for them.

Step by step

1. 1

   1. Open “My company”

   At the top: pending payment, current month and available credit.

2. 2

   2. Terms

   Agreed discount, credit days and limit.

3. 3

   3. Statements

   Each closed month with its payment date. “View detail” opens the printable document.

   Press View detail

4. 4

   4. Current month

   The rentals not yet on any statement, with their cost centre.

Related chapters

• Book on my company's account
• The invoice and its PDF
• Ask for a proposal for your company

Assistance: report an incident

Get help without searching: choose the rental, say what happened and get a case number and what to do now.

What it is for

So that with a flat tire, breakdown or accident you know what to do while someone reacts, and there's a record with a case number.

Who can open it

Customers with an account (“Assistance” tab) or from the “Report a problem” button on the rental in progress.

Step by step

1. 1

   1. If it's urgent, don't fill anything in

   Top right are 911 and our WhatsApp.

   Press Call 911

2. 2

   2. Choose the rental

   “Which of your rentals?”: tap yours; if there's only one in progress it's already selected.

1. 3

   3. Say what happened

   Flat tire, breakdown, accident, keys, fuel or something else. “What to do now” appears instantly with the steps for that case.

   Press Accident

2. 4

   4. Injuries and urgency

   Say whether anyone is hurt and choose: it's an emergency, I'm stranded, or it can wait.

3. 5

   5. Where you are and what happened

   “Use my location” or type it, and describe briefly.

   Press Use my location

4. 6

   6. Send

   Your case number appears in large type, how soon we'll contact you and the WhatsApp button. You can add up to 6 photos.

   Press Send report

   What happens next: The team sees it instantly. Below, under “Your cases”, you can follow each report's status.

If something goes wrong

• “Use my location” does nothing

  The browser asked for permission and it was denied. Type the location by hand: street, landmark or kilometre.

Related chapters

• Report a problem from your phone
• Your vehicle guide
• Help and contact

Your vehicle guide

A personal link sent by email: your unit's video and notes, what to do with a flat tire, an accident or a traffic stop, and the return checklist.

What it is for

So you have on your phone, without searching, what you need at the side of the road. It expires when the rental ends.

Who can open it

Whoever has the link, no account needed. It's in the confirmation and delivery emails.

Step by step

1. 1

   1. Immediate help

   At the top: WhatsApp, Call and Emergency 911, plus the button to report a problem.

   Press Report a problem

2. 2

   2. Your vehicle's video

   Recorded on that same unit. It only appears once it has been delivered to you; before delivery this section doesn't show.

3. 3

   3. Notes for this unit

   What the team wrote about that vehicle (where the spare is, how the fuel door opens) and the PDF manual if there is one.

4. 4

   4. What to do if…

   Flat tire, fuel, accident and traffic stop, with step-by-step drawings. Each section starts with when NOT to do it.

5. 5

   5. Before you return it

   A checklist to tick off: fuel, belongings, cables, keys, documents and the dashboard photo. At the bottom, “Save as PDF”.

   Press Save as PDF

Frequently asked questions

Can I share the link?

It's personal, but it shows no personal data or amounts: whoever opens it sees how to change a tire, not your details.

If something goes wrong

• “This link is no longer valid”

  The rental ended or was cancelled. A new link arrives for a new rental.

Related chapters

• Report a problem from your phone
• Copy of the photo inspection
• Assistance: report an incident

Report a problem from your phone

From the vehicle guide: type of problem, injuries, urgency, location and photos, and the team sees it instantly.

What it is for

To get help without calling and without looking for the reference: the link already knows which rental it is.

Who can open it

Whoever has the guide link, no account needed.

Step by step

1. 1

   1. Choose the type

   Flat tire, breakdown, accident, keys, fuel or something else. If someone is hurt, 911 comes first.

   Press Flat tire

2. 2

   2. Injuries and urgency

   “Yes” or “No”, and whether it's an emergency, you're stranded or it can wait.

3. 3

   3. Location and message

   “Use my location” or type it, and describe briefly.

   Press Use my location

4. 4

   4. Send

   You get an INC-… code and a WhatsApp button with the summary. Add photos (up to 6) and follow the status under “Your reports”.

   Press Send report

Related chapters

• Your vehicle guide
• Assistance: report an incident

Copy of the photo inspection

The photos of how you received the vehicle (and how you returned it), with mileage and fuel.

What it is for

It protects both sides: what's visible in the delivery photos can't be charged at return.

Who can open it

Whoever has the link, no account needed. It's in the delivery email and the voucher.

Step by step

1. 1

   1. Pickup

   Photos by side: front, sides, detail and dashboard; tap one to enlarge.

2. 2

   2. Return

   Filled in at return. If damage was noted, it's marked with its photo.

3. 3

   3. If you disagree

   The WhatsApp button opens the conversation with the reference.

   Press WhatsApp

Related chapters

• The signed agreement
• Your booking voucher

Leave a review

When the rental ends you get a link to rate it 1 to 5 and leave a comment; you can change it for 7 days.

What it is for

To tell us how it went. Management decides which reviews are published on the website.

Who can open it

Whoever has the link from the “how did it go?” email.

Step by step

1. 1

   1. Rate it

   From “Poor” to “Excellent”.

   Press Excellent

2. 2

   2. Comment if you like

   What you liked most or what we can improve.

3. 3

   3. Send

   You can return to the same link and change it for 7 days.

   Press Send review

If something goes wrong

• The link says the review is already closed

  The 7 days have passed. If you want to add something, write to us on WhatsApp.

Related chapters

• Notices you receive

Sign in

Sign in with your email and password to see your bookings and account.

What it is for

To get to My account. Booking doesn't require signing in: the account is created with the first booking.

Who can open it

Customers with an account.

Step by step

1. 1

   1. Enter your email and password

   The eye shows the password as you type. “Keep me signed in” avoids signing in again on this device.

2. 2

   2. Sign in

   Press the button.

   Press Sign in

   What happens next: My account opens, or the page you were trying to see.

3. 3

   3. If you forgot the password

   The link takes you to recover it by email.

   Press Forgot your password?

4. 4

   4. If you don't have an account

   “Create account”, at the bottom.

   Press Create account

If something goes wrong

• “Incorrect email or password”

  Check the email (the one you booked with) and use “Forgot your password?” if needed.

Related chapters

• Recover the password
• Create my account
• Security: password and sessions

Create my account

Name, email, phone and password. With that you can see your bookings in My account.

What it is for

To have your details, documents and cards saved before the first rental.

Who can open it

Anyone without an account.

Step by step

1. 1

   1. Fill in the form

   First name, last name, email, phone and the password twice (at least 8 characters).

2. 2

   2. Create the account

   Press the button; you're signed in straight away.

   Press Create account

Frequently asked questions

I already booked without an account, do I need to register?

No: the account was created with that booking. Use “Forgot your password?” with the same email to set one.

If something goes wrong

• “That email already has an account”

  Sign in with it or recover the password.

Related chapters

• Sign in
• Recover the password

Recover the password

Type your email, open the link you receive and choose a new password.

What it is for

To get back in without calling. The link is valid for 60 minutes and a single use.

Who can open it

Any customer with an account.

Step by step

1. 1

   1. Ask for the instructions

   Type your account email and press the button.

   Press Send me the instructions

   What happens next: An email arrives with the link. If it doesn't arrive in a few minutes, check the junk folder.

1. 2

   2. Choose the new password

   From the email link: type it twice and save.

   Press Save and sign in

   What happens next: You're signed in straight away; other sessions are closed and you get a notice.

If something goes wrong

• “This link is no longer valid”

  The 60 minutes passed or it was already used. Ask for the instructions again.

Related chapters

• Sign in
• Security: password and sessions

Ask for a proposal for your company

What a corporate account includes and the form to have us prepare a proposal.

What it is for

To leave your contact details and needs without having to chat on WhatsApp at odd hours.

Who can open it

Anyone, no account needed.

Step by step

1. 1

   1. Read what's included

   One monthly statement, credit without a card, a cost centre on every rental, control of who can book, an agreed rate and delivery wherever your team is.

2. 2

   2. Fill in “Ask us for a proposal”

   Name, company, email, phone and how many vehicles you need. A rough idea is enough.

3. 3

   3. Send

   It replies “Received” right away and a sales rep writes to you. WhatsApp stays next to it for those who prefer to talk now.

   Press Request the proposal

Related chapters

• My company: statements
• Book on my company's account
• Long-term rentals

Long-term rentals

From one month onward the price is different: ask for a price with the form at the end of the page.

What it is for

So a long rental starts with a tailored proposal rather than the daily price.

Who can open it

Anyone, no account needed.

Step by step

1. 1

   1. Scroll to the form

   “Ask us for a long-term price”: name, email, phone and for how long.

2. 2

   2. Send

   We reply with a proposal; you can also write to us on WhatsApp.

   Press Request the proposal

Related chapters

• Ask for a proposal for your company
• Search for available vehicles

Help and contact

The frequently asked questions and the ways to talk to a person: WhatsApp, phone and email.

What it is for

To settle your question without waiting: first the usual answers; if not, a person.

Who can open it

Anyone.

Step by step

1. 1

   1. Frequently asked questions

   Under “Help”: what you need to pick up the vehicle, the deposit, cancellations, late returns, mileage, who can drive.

2. 2

   2. Write to us

   The WhatsApp button opens the conversation; below, phone and email, and support hours.

   Press Message us on WhatsApp

3. 3

   3. If you already have a booking

   “Go to My account” is faster: almost everything is done from there.

   Press Go to My account

Related chapters

• Assistance: report an incident
• How to use this guide

Where we deliver

Free-delivery areas, the rest of the country with a transfer charge, and airport pickup.

What it is for

To know in advance whether your destination carries a charge, always confirmed in writing before booking.

Who can open it

Anyone.

Step by step

1. 1

   1. Delivery areas

   “Free delivery” and “Rest of the country”, with the note on additional costs.

2. 2

   2. Airports

   Las Américas, Punta Cana and Cibao: the agent waits for you at the terminal with your name.

Related chapters

• Delivery and extras
• Search for available vehicles

About us, conditions, terms and privacy

The reading pages: who we are, the rental conditions, the terms and the privacy policy.

What it is for

To read at leisure what you accept when booking. The links are in the footer of every page.

Who can open it

Anyone.

Step by step

1. 1

   1. From the footer

   “Legal”: Terms and conditions, Privacy policy and Rental conditions. “Company”: About us and Contact.

Related chapters

• Help and contact
• Card and confirmation

Language, dark mode and your menu

Top right: ES/EN switches the language, the theme button toggles light or dark, and your name opens the account menu.

What it is for

To use the portal in your language and with the light you prefer. It's remembered on this device.

Who can open it

Anyone.

Step by step

1. 1

   1. Language

   Press “ES” or “EN”. The page stays where it was, in the other language.

   Press ES

2. 2

   2. Light or dark

   The “Dark mode” / “Light mode” button switches the theme. Untouched, it follows your phone.

   Press Dark mode

3. 3

   3. Your menu

   When signed in, your initials open the menu: My bookings, My profile, Documents, Security and Sign out.

Related chapters

• My account: my bookings
• Install FlexyRide on your phone

Install FlexyRide on your phone

At the end of the page, on your phone, a notice offers to install the portal as an app, with its icon.

What it is for

To open your bookings and the vehicle guide with one tap, without typing the address.

Who can open it

Anyone, from a phone or tablet.

Step by step

1. 1

   1. Scroll to the end of the page

   The notice is after the footer. On Android, press “Install”. On iPhone, follow the hint: share button and “Add to Home Screen”.

   Press Install

2. 2

   2. If not now

   “Not now” hides it for six months.

   Press Not now

Frequently asked questions

I don't see the notice

It only appears on phones and tablets, and not on sign-in screens. If it's already installed, it doesn't either.

Related chapters

• Language, dark mode and your menu
• How to use this guide

How to use this guide

The “Guide” button at the bottom left opens the help for the screen you're on; the full guide is on a separate page.

What it is for

So help is one tap away, always for the screen in front of you, with a drawing pointing at each button.

Who can open it

Anyone, on every screen.

Step by step

1. 1

   1. Press “Guide”

   Bottom left, on any screen. A panel opens with that screen's chapter: what it's for, who can open it, the steps with their drawing, questions and what to do if something goes wrong.

   Press Guide

1. 2

   2. Search

   The box at the top of the panel searches the whole guide; tap a result to open it.

2. 3

   3. The full guide

   The button at the bottom of the panel opens every chapter on one page, with contents, search and a print option. Every chapter has its own link.

   Press Open the full guide

Frequently asked questions

I closed the panel and it doesn't come back

It remembers you closed it. Press “Guide” again whenever you need it.

Related chapters

• Help and contact